Southwest customers report rewards problemsMarch 2nd, 2011 at 1:07 pm by Susan Hogan under Consumer
EEK! Hoping to head off to somewhere warm? Some Southwest Airlines Rapid Rewards customers reported they’ve been unable to make ticket reservations and worse, many of their points have been wiped out! Southwest Airlines confirmed with Eyewitness News that they are having issues. On its Facebook page, Southwest says the following:
“We are aware of the issues with southwest.com today. We have all hands on deck to resolve the issues as quickly as possible. As you may know, we are launching our All-New Rapid Rewards program today, and we appreciate your patience as we work to get the site back up to speed.”
Join me at 5:00 tonight on Eyewitness News for more information on what customers need to do in order to get back their lost points!